jum99 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and what rights you hold as a data subject.
At jum99, your privacy is a foundational obligation — not an afterthought. These six principles shape every data decision we make.
We collect only the personal data that is strictly necessary to operate our platform, comply with legal obligations, and deliver the services you have requested. We do not collect data for its own sake.
jum99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — ever. Your data belongs to you.
All personal data stored on jum99 servers is protected by AES-256 encryption at rest, and all data in transit is protected by TLS 1.3 protocols. Your KYC documents are stored in isolated, access-controlled vaults.
You have the right to access, correct, delete, or export your personal data. You may also object to certain processing activities. jum99 will respond to all verified data subject requests within 30 days.
Data collected for one purpose — such as KYC identity verification — will not be repurposed for unrelated activities, including profiling for marketing, without your explicit consent.
In the event of a data breach that affects your personal information, jum99 will notify you and the relevant authorities within the timeframes required by applicable data protection law.
This Privacy Policy ("Policy") is issued by jum99 ("jum99", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://jum99.cam (the "Platform"). This Policy applies to all users and registered Players of the Platform, including visitors who access the Platform without registering an account.
This Policy describes in full: (a) the categories of personal data jum99 collects; (b) the purposes for which that data is processed; (c) the legal bases on which processing is carried out; (d) the parties with whom data may be shared; (e) the security measures applied to protect your data; and (f) the rights available to you as a data subject in relation to your personal information.
jum99 processes personal data in accordance with applicable data protection legislation and in alignment with internationally recognised privacy standards. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein, where such consent is required.
This Policy applies to personal data collected through the jum99 Platform, our customer support channels (including Live Chat and email), and any promotional campaigns operated by jum99. It does not apply to the privacy practices of third-party payment providers (such as Touch 'n Go eWallet, DuitNow, FPX, Maybank, or CIMB Bank) — those entities operate under their own privacy policies.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
Any information that relates to an identified or identifiable natural person, including name, identification number, location data, email address, phone number, financial account details, and device identifiers.
Any operation or set of operations performed on personal data, whether or not by automated means, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, or deletion.
The identifiable natural person to whom the personal data relates — in the context of this Policy, this refers to any Player or visitor of the jum99 Platform.
jum99, as the entity that determines the purposes and means of processing personal data collected through the Platform.
Any external organisation that processes personal data on behalf of jum99 under a contractual arrangement, including payment processors, identity verification providers, and fraud prevention services.
Know Your Customer — the mandatory identity and age verification process conducted by jum99 in accordance with its anti-money laundering and responsible gambling obligations.
jum99 collects personal data from you through multiple channels and at different stages of your engagement with the Platform. The categories of personal data we collect include the following:
3.1 Registration Data. When you create an account on jum99, we collect your full legal name, date of birth, residential address (including city — for example, Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, or Johor Bahru), email address, phone number, and chosen username. This information is required to establish your account and is mandatory.
3.2 Identity Verification (KYC) Data. As part of our mandatory KYC process, we collect copies of government-issued identity documents (such as your Malaysian MyKad, Passport, or Driver's License), proof of address documents (such as a bank statement from Maybank, CIMB Bank, Public Bank, or a utility bill issued within three months), and a selfie or photograph taken alongside your identity document. This data is collected to verify your age, identity, and residential address.
3.3 Financial Transaction Data. We record details of all deposits and withdrawals made through your Account, including transaction amounts in Malaysian Ringgit (MYR), the payment method used (for example, Touch 'n Go eWallet, DuitNow, FPX, Boost eWallet, GrabPay, Maybank online banking, CIMB Bank, Public Bank, or Hong Leong Bank), transaction timestamps, and payment reference numbers. For cryptocurrency transactions, we record the sending wallet address and transaction hash.
3.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including games played, bet amounts, game outcomes, session timestamps, and bonus usage history. This data is used for account management, fraud detection, and responsible gambling monitoring.
3.5 Technical and Device Data. When you access the Platform, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is collected via server logs and analytics tools.
3.6 Communications Data. If you contact our customer support team — via Live Chat, email ([email protected]), or any other supported channel — we retain records of those communications, including the content of messages, support ticket details, and resolution notes.
You are responsible for ensuring that all personal data you provide to jum99 is accurate, complete, and kept up to date. Providing false or misleading personal data is a breach of our Terms and Conditions and may result in account suspension.
jum99 processes your personal data only for specified, explicit, and legitimate purposes. The following table summarises the primary purposes for which your data is used, together with the categories of data involved:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, contact details | Contract performance |
| Identity and age verification (KYC) | KYC documents, selfie, address proof | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, payment method details | Contract performance |
| Fraud prevention and security monitoring | Technical data, transaction data, gaming activity | Legitimate interest |
| Responsible gambling monitoring | Gaming activity, deposit history, session data | Legal obligation / Legitimate interest |
| Customer support provision | Communications data, account data | Contract performance |
| Platform improvement and analytics | Technical data, gaming activity (anonymised) | Legitimate interest |
| Marketing communications (with consent) | Contact details, gaming preferences | Consent |
| Anti-money laundering compliance | KYC data, financial transaction data | Legal obligation |
jum99 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, without human review and, where required, your explicit consent.
jum99 relies on the following legal bases for the processing of your personal data, in accordance with applicable data protection legislation:
5.1 Performance of a Contract. Processing necessary to fulfil our obligations to you under the jum99 Terms and Conditions — including registering your account, processing deposits and withdrawals, and providing access to games and sports betting services — is carried out on the basis of contract performance.
5.2 Legal Obligation. Certain processing activities are mandatory under applicable law, including anti-money laundering (AML) legislation, age verification requirements, and financial record-keeping obligations. jum99 is required to perform these processing activities regardless of your consent.
5.3 Legitimate Interests. jum99 may process your personal data for purposes that serve our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interest processing includes fraud detection, platform security monitoring, and general platform analytics carried out on anonymised data.
5.4 Consent. Where jum99 relies on your consent as the legal basis for processing — for example, for the purpose of sending you promotional communications or marketing offers — you have the right to withdraw that consent at any time without detriment to your account status. Withdrawal of consent for marketing purposes will not affect the lawfulness of processing carried out prior to withdrawal.
jum99 does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your data with carefully selected third parties only where necessary for the operation of our platform and services, or where required by law.
6.1 Payment Processing Partners. To facilitate deposits and withdrawals, jum99 shares relevant financial data with our payment processing partners, including the operators of Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and cryptocurrency wallet infrastructure providers. These partners receive only the data necessary to process the relevant transaction.
6.2 Identity Verification Providers. jum99 engages independent KYC and identity verification service providers to assist in verifying the identity and age of Players. These providers process identity documents under strict contractual data protection obligations and are prohibited from using the data for any other purpose.
6.3 Fraud Prevention and Anti-Money Laundering. jum99 may share transaction data with fraud prevention and AML compliance service providers as part of our legal obligation to detect and prevent financial crime. In certain circumstances, jum99 may also be required to report suspicious activity to law enforcement or regulatory authorities.
6.4 Legal and Regulatory Disclosures. jum99 will disclose your personal data to government authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, court order, or regulatory direction. We will notify you of any such disclosure where legally permitted to do so.
6.5 Business Transfers. In the event that jum99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified prior to your data becoming subject to a different privacy policy.
All third-party processors engaged by jum99 are contractually required to implement appropriate technical and organisational security measures and to process personal data solely for the purposes and under the instructions specified by jum99. We conduct due diligence on all third-party data processors prior to engagement.
jum99 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention principles apply:
Upon the expiry of applicable retention periods, jum99 will securely delete or irreversibly anonymise your personal data in accordance with our data destruction procedures.
jum99 uses cookies and similar tracking technologies to operate the Platform, improve user experience, and support fraud detection activities. A cookie is a small text file placed on your device when you visit a website.
8.1 Strictly Necessary Cookies. These cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, session state management, and fraud detection. These cookies cannot be disabled without impairing your ability to use the Platform.
8.2 Performance and Analytics Cookies. These cookies collect anonymised data about how Players use the Platform — including page views, session duration, and navigation paths — to help us improve Platform performance and content.
8.3 Functional Cookies. These cookies allow the Platform to remember your preferences — such as your preferred display language and interface settings — to deliver a more personalised experience.
8.4 Managing Cookies. You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies may impair the functionality of the Platform and your ability to access secure areas of your account.
jum99 does not deploy third-party advertising or retargeting cookies on the Platform. We do not permit external advertising networks to place tracking technologies on the Platform that would be used to build advertising profiles based on your behaviour across other websites.
jum99 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following:
While jum99 maintains robust security measures, you are also responsible for keeping your account credentials secure. Do not share your password with any third party, and contact our support team immediately if you suspect any unauthorised access to your account.
As a data subject, you hold a number of rights in relation to your personal data held by jum99. These rights are described below. To exercise any of these rights, please contact our Data Privacy team using the contact details in Section 13 of this Policy.
You have the right to request a copy of all personal data jum99 holds about you, together with information about how it is being processed.
You have the right to request correction of inaccurate or incomplete personal data held in your account. Updates to basic account details may be made directly through your account settings.
In certain circumstances, you may request the deletion of your personal data. Note that erasure requests may be limited where jum99 has a legal obligation to retain specific data (such as KYC and financial records).
You have the right to object to the processing of your personal data where jum99 relies on legitimate interests as the legal basis, or where data is being processed for direct marketing purposes.
Where processing is based on consent or contract performance, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You may request that jum99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or an objection is being considered.
jum99 will respond to all verified data subject rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by up to a further 60 days, in which case you will be notified of the extension and the reasons for it. There is no charge for submitting a data subject rights request, unless the request is manifestly unfounded or excessive.
The jum99 Platform is strictly intended for adults aged 21 years and above. jum99 does not knowingly collect, process, or retain any personal data belonging to individuals under the age of 21.
As part of our mandatory KYC process, all Players are required to verify their age by submitting valid government-issued identification. Where jum99 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the account will be permanently closed.
jum99 enforces a zero-tolerance policy on underage access. If you are aware of any person under 21 years of age who has registered or is attempting to register an account on jum99, please contact our support team immediately at [email protected] (email text only — not a clickable link).
jum99 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will publish the updated Policy on this page and update the "Last Updated" date displayed at the top of the page. Where changes are significant, we may also notify registered Players via the email address associated with their account.
Your continued use of the Platform following publication of any amended Privacy Policy constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically to remain informed about how jum99 protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to submit a complaint about how jum99 handles your personal data, please contact us through the following channels:
Send your written data subject request or privacy enquiry to: [email protected]
(Displayed as plain text only — not a clickable link. Please copy and paste the address into your email client.)
For urgent privacy concerns, our 24/7 live chat team can direct your enquiry to the appropriate data privacy contact. Live chat is available in English, Bahasa Melayu, and Mandarin with an average response time of 3–5 minutes.
jum99 will acknowledge all privacy-related enquiries within 5 business days and will provide a substantive response within 30 calendar days. For related legal documentation, please also refer to our Terms & Conditions.
jum99 protects your personal data with the same seriousness we apply to game fairness and payment security. Questions? Our multilingual support team is available 24/7.